The next course begins in July 2013. Register your interest today!

The Telephone Crisis Support Training Course

The Telephone Crisis Support Training Course runs twice a year, and covers a variety of communication and counselling skills. Becoming a Telephone Crisis Supporter is a great way to help your community and build your own skills and knowledge.

About the training

A 14 module course is the first stage of training, and includes a combination of weekly face-to-face group work and an e-learning component. The course also includes attending a weekend workshop and a full-day training workshop.

Successful completion of the course is followed by supervised shifts and then a probationary year of shifts to become a fully accredited Telephone Crisis Supporter.

Further details about the Training Course

Where: Lifeline Harbour to Hawkesbury Centre, 4 Park Avenue, Gordon

When: Tuesday nights 7pm - 10pm, plus a weekend workshop and one Saturday

Cost: $500 (volunteer), $1000 (non-volunteer)

Eligibility Criteria:

The attributes we look for include:

A willingness to learn and accept feedback
An ability to express empathy and respect for others
Self awareness
Verbal and written communication skills
Basic computing skills
A willingness to commit to the requirements of the training

No previous counselling experience or qualifications are necessary.

Find out more

Lifeline Harbour to Hawkesbury is one of 42 centres around Australia providing volunteers to answer the 13 11 14 crisis support line. At our centre, we have around 180 active volunteer Telephone Crisis Supporters and the team answers more than 34,000 calls each year.

With the ever increasing stresses of daily life and higher numbers of calls, there is always a need for more telephone crisis supporters. If you would like to receive an information pack with details about how to apply to become a volunteer with Lifeline Harbour to Hawkesbury, we would be pleased if you would contact us.

Lifeline Services

We support people in need, in many ways.
Our services include:

24hr Telephone Crisis Support
Face-to-Face counselling
Suicide prevention programs
Emergency relief
Community Aid
Support Line

Need to contact us?

13 11 14
for Telephone Crisis Support 24hrs/day
9498 8805
for Lifeline Harbour to Hawkesbury enquiries & appointments (more details here)
Note: calls to this number cannot be transferred to the crisis support line
Other Lifeline centres

Want to volunteer?

TC picture We are constantly seeking volunteers for all our services, as well as for fundraising, events and marketing. Please contact us to find out more.

A message from one of our callers....

“Hi, I can't remember the day I called you guys. In fact I almost didn't, but it was the best decision I could have ever made. I just want to thank you all so much for all your efforts and hard work. I came close to ending my life a couple of months ago believing I had nothing left, but just talking it through with someone helped a lot. Her words still ring in my mind "A part of you wants to live because you called us". And how true were those words.

...So really all I'm saying is thank you and never stop what you are all doing, because even if you don't always hear back you are saving lives and there is no greater gift than that. Thanks”